New Orleans Passport Center in 365 Canal Street #1300

Customer Reviews about New Orleans Passport Center:

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  I have been waiting on my son passport for 5 weeks and no answers keep calling and the only thing they respond its processing, can someone help?
  By Inez ezeta, May 15, 2017
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  First off, I normally don't complain about service and especially when it has to deal with the government. We all know it is a slow process. I've been in the Military--hurry up and wait. But what I experienced from this particular passport agency is darn-right dirty! I applied for a passport at my local recorder's office here in Des Moines, IA on June 9th. Our date of travel was July 6th. My wife and I applied at the exact time and we went the expedited route (2-3 weeks for delivery). My wife's passport progress went timely, and as planned. She received regular email alerts, and the passport arrived in 2 weeks. I also applied for email alerts, and NEVER received one during the process. I never thought anything of it, and was figuring it would arrive along with my wife's passport in the mail. July 1st rolled around, and NO passport came. I began to panic because now it was less than five days to departure for our vacation. So I called the toll-free hotline, and the first representative was very friendly and his name was Walt. Walt stated that everything was in processing and that everything was moving well, and said that it was a busy time, and that I should receive my passport before my flight because he put it in the notes when I travelled. The following day came, and again NO passport. I then called, and was greeted by Gabe. Gabe was not very helpful and I felt like I was rushed. I asked about the status of my passport and he said it was "in processing" and seemed irritated by my call. I asked him if there is anything I could do to ensure the timely arrival of my passport. He said, "No, you're just going to have to wait." I then asked him about the email notifications and if he could tell if I would be receiving them. Gabe said, "No, all I can tell you is that your passport is still processing and that if you were to get an email notification it would be because there is a problem with your passport." I then told Gabe that wasn't the case because my wife received her's just fine and she received several. I then tried later and spoke to a representative by the name of Dilly. Dilly seemed to be bothered by my numerous questions and concerns about my passport as well. "Sir, we have your date of travel as the 7th of July, oh sorry! I'm mean the 6th with a laugh. All I can tell you is it's still processing and that your going to have to be patient. This is after I told her that I poured nearly $4500 on a non-refundable trip. It was 2 days before my trip and I decided to get my Congressman involved. Within hours of calling the Congressman, I received a voicemail from the passport agency (while I was at work) that my passport could not be processed and that I would be receiving a letter in the mail as to why. The Congressman called me back thirty minutes later to tell me that my passport was denied due to back child support. The back child support amount to deny a passport is in-excess of $2500. I wasn't even near that mark and I was making consistent payments. I called the Child Support Agency and promptly had the hold lifted manually. Called the passport hotline to tell them the news only to be told that it was "still processing" and everything seems to be good-to-go. I called the Congressman back and she told me that she was going to work at getting the passport moving along before my trip. While my Congressman's efforts was greatly appreciated and her tiredless efforts fruitful, I received my passport 1 day late. My long awaited trip and money down the drain! What can I do? I want my money back lost for my flight and trip!
  By Matthew Havlovic, December 12, 2016
• ★ ☆ ☆ ☆ ☆
  Horrible service, I payed extra money for expedite service, they ask proof of you travel date, what I did . I called every day 2 times a day, they just keep telling me to wait because is in processing, I let know this was a hurry passport and they keep telling to wait for someone to call me back, Nobody Called! They did not delivered my passport on time, so I lost money in my travel tickets!
  By Veronica Vargas, October 21, 2016

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